Returns & Refunds Policy
Effective Date: May 1, 2026
Thank you for shopping with Sasiainc Store.
This Returns & Refunds Policy explains how return requests, refund reviews, damaged items, and order issues are handled for purchases made through sasiainc.com.
Return Window
Customers may request a return within 30 days after delivery.
To be eligible for a return, the item must be unused, in the same condition received, and returned with its original packaging, tags, manuals, accessories, or included parts when applicable.
Return Eligibility
Returns may be accepted when:
The item is unused and in resellable condition.
The return request is made within 30 days after delivery.
The item is returned with original packaging and included accessories.
The customer provides the order number and purchase email.
The return is approved by our support team before the item is sent back.
Items returned without approval may not be accepted.
Non-Returnable Items
Some items may not be eligible for return, including:
Used, damaged, altered, washed, or assembled items.
Items missing original packaging, parts, or accessories.
Items damaged due to misuse, improper care, or customer handling.
Final sale, clearance, or promotional items marked as non-returnable.
Gift cards or digital products, if offered.
How to Request a Return
To request a return, contact us at:
Please include:
Your order number.
The email address used at checkout.
The item you want to return.
The reason for the return.
Photos if the item arrived damaged, defective, or incorrect.
After reviewing your request, we will provide return instructions if the return is approved.
Return Shipping
Customers are generally responsible for return shipping costs unless the return is caused by our error, such as receiving the wrong item or a verified defective item.
Original shipping fees are non-refundable unless required by law or unless the issue was caused by Sasiainc Store.
We recommend using a trackable shipping method for returns. Sasiainc Store is not responsible for return packages that are lost in transit before reaching the return destination.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days after delivery.
Please include your order number, a description of the issue, and clear photos of the item, packaging, and shipping label when possible.
We will review the issue and may offer a replacement, refund, or other appropriate resolution depending on the situation.
Refund Review Process
Once a returned item is received and inspected, we will notify you whether the refund is approved or denied.
If approved, the refund will be issued to the original payment method used at checkout when possible.
Refunds may take several business days to appear depending on Stripe, PayPal, your card issuer, bank, or payment provider.
Partial Refunds
Partial refunds may be issued in certain cases, including:
Items returned with missing parts or packaging.
Items showing signs of use.
Items returned after the approved return instructions were not followed.
Orders where only part of the purchase is eligible for refund.
Exchanges
We may offer exchanges when stock is available.
If an exchange is not available, we may issue a refund after the approved return is received and inspected.
Cancellations
If you need to cancel an order, contact us as soon as possible at [email protected].
We cannot guarantee cancellation after an order has entered processing, packing, or shipping. If the order has already shipped, it may need to be handled as a return after delivery.
Refused or Undeliverable Packages
Orders returned due to refusal, incorrect address, incomplete address, failed delivery attempts, or customer unavailability may be reviewed before any refund is issued.
Shipping costs and carrier-related fees may be deducted from any eligible refund.
Chargebacks and Payment Disputes
If there is an issue with your order, please contact us before opening a payment dispute.
We will review your order details, shipment records, return request, payment information, and communication history to help resolve the issue fairly.
Online-Only Store Notice
Sasiainc Store operates as an online-only store.
The business address listed below is used for legal, administrative, and customer support purposes. It is not a physical retail storefront or walk-in return location.
Ownership and Legal Responsibility
Sasiainc Store is owned and operated by JOSEPH MATHEWS CONSULTING LLC.
All return handling, refund review, customer support, order administration, website management, and legal responsibilities belong to JOSEPH MATHEWS CONSULTING LLC.
Contact Information
Sasiainc Store
Owned and operated by JOSEPH MATHEWS CONSULTING LLC
Business Registration Number: 202027210264
10173 CHARLES MORRIS WAY, ELK GROVE, CA 95757, United States
Phone: 4087086100
Email: [email protected]